25% deposit on all lumber orders with balance due before shipping. All costs of transportations will be by the purchaser. Freight costs are set by independent carriers and are subject to change without notice. The purchaser agrees to have men and equipment on the site necessary to unload materials day of delivery.
Custom orders are not returnable. returns must be made within 60 days of receipt and dated materials such as stain, caulk etc. must be returned within 30 days of receipt.
The purchaser should inspect the materials on arrival and determine if there are any shortages or damages and notify Cherokee Log Homes & Supply before the truck leaves the site. Shipping rates for many items we sell are weight-based. Currently we ship anywhere in the continental U.S. using UPS delivery unless otherwise stated. For UPS ground shipments your order should arrive within 1-7 business days depending on where you live. We will notify you if there is a further delay. UPS does not deliver on weekends or holidays. On backorders although we try to stock all of our products, backorders might occur. We will notify you of any backorders.
Visa, MasterCard, American Express, Discover, and Check.
Toll free 1-866-937-LOGS
Prices subject to change without prior notice.
Office Hours (Eastern Time):
Monday thru Friday – 9:00 a.m. to 5:00 p.m.